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HDFC ERGO Insurance launch first AI 24/7 customer service chatbot ‘DIA’

India’s third largest private sector non-insurance provider HDFC ERGO General Insurance Company has launch its first artificial intelligence enable chatbot ‘DIA’ on Amazon voice platform Alexa which will give 24/7 assistance to the customers.

Keeping up with the pace of the technological advancement, HDFC has launch the new platform on the Amazon echo range of the devices. It will help the customer to ask any questions related to their insurance policy just to command with the use of voice.

Ritesh Kumar, MD and CEO of HDFC ERGO General Insurance Company talked about the launching of the new chatbot where the user can experience the new interaction to the customer care with the new technology.

He said, “At HDFC ERGO we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot ‘DIA’ with Alexa has been programmed to provide customers with a seamless experience to reach out to HDFC ERGO for insurance related services, simply by using the voice interface”.

To enable the services from HDFC ERGO insurance services, customers have to download the Amazon Alexa mobile app and afterwards enable the ‘HDFC ERGO’ skill. After the successful installation DIA services will be available with just calling out the phrase “Alexa, Ask HDFC ERGO”.

The various services available with it are to locate the nearest network hospital, HDFC ERGO branches, understand the services offered and all the other queries related to the insurance policies.

The question asked can be like what are the claim process? Or how can I renew my policy? Or like to ask about the unfamiliar words.

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